Terms of Business

These terms of business are subject to change at our discretion and without notification. Please ensure you read these thoroughly before purchasing.

  1. Licenses
    1. You are purchasing licenses to activate digital products. To fully activate our software you will need to purchase a license per product.
    2. All of our products come with trial modes without restrictions so you can try applications without any initial commitment. You must not purchase any of our products unless you are happy it meets your requirements.
    3. Licenses are locked to individual machines. They can be released and then used again on other machines, but you must release it first from the appropriate application.
    4. By purchasing through this site, you are agreeing to these terms and entering into a contract with Radio Station Solutions Ltd., Samson House, Edward Avenue, Newark, Nottinghamshire NG24 4UZ, registered in England and Wales with registered number 8681701.
  2. Financial
    1. Payments on our website are by Credit or Debit card only and are processed via Stripe.com. We store no financial information or card details on our website. If you choose to store your payment method for later purchases on your account, these details are stored with Stripe.com and not Radio Station Solutions Ltd or PlayoutONE.
    2. If you wish to purchase one of our products via a method other than Credit or Debit card then you must get in touch with us at accounts@radiostationsolutions.co.uk and we will assist as best we can.
    3. Our prices are subject to 20% VAT if you are purchasing from an EU member country. VAT is automatically applied should you be in a country subject to this term.
    4. Charges on your bank statement will be attributed to RADIOSTATIONSOLUTIONS LTD or RADIOSTATIONSOLUTIONS.
    5. By purchasing, you agree to Radio Station Solutions Ltd or PlayoutONE using your participation in publicity materials.
  3. Delivery
    1. All licenses purchased are delivered to you on the email address you provide when purchasing via our store.
    2. We do not provide postal delivery of licenses or software on physical forms of media. All software if provided as digital download only.
    3. Some software can be downloaded from our website without the need to register. Some software requires a sign up in order to access it. Please read our privacy policy before providing any information at sign up as by providing information you are acknowledging you have read it.
  4. Return, Refund and Cancellation
    1. Our policy is not to offer refunds on digital products. Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your invidual request. In the event that we do issue a refund, your access to the digital products will be revoked.
  5. Support
    1. All purchases come with our standard 30 day support period which starts from the date of purchase. After this term in order to get support for the purchased product you must subscribe to one of our support plans.
    2. When you begin a support plan you are charged for 3 months support upfront. After this period you then pay monthly.
  6. Privacy
    1. We take your privacy very seriously. If you opt in to receive information from Radio Station Solutions Ltd and PlayoutONE, we will occasionally email you about that. Other than that, we will only contact you in direct relation to the items you have purchased from us. We will never sell or rent your details. You can read our full privacy policy here.