If you have any questions about PlayoutONE then hopefully you will find the answer here. If not then you can always get in touch via our contact page.

When you purchase a PlayoutONE license you’ll receive 1 license code to run PlayoutONE on 1 PC. Should you wish to run PlayoutONE on two PCs then you’ll need to purchase Two Licenses. Your PlayoutONE License also covers Monitor.

To use FileCopy, Surface, LiveStream, Auto Importer and Remote VoiceTracker in their full capacity you’ll need to purchase specific licenses for those products. Without a license these products run with limitations. All these license can be purchased separately or by purchasing our PlayoutONE App Pack. Contact our support team for more details.

All PlayoutONE Software Licenses come with 30days support. After that you’ll need to purchase a support subscription for each of your PlayoutONE licenses. More details can be found here.

We have thousands of happy customers and those that have needed to get in touch get responded to usually in a matter of minutes if not hours.

We offer free support for 30 days after your purchase. We then encourage you to sign up to our support subscription which is less than the price of a round of drinks!

Click here to go to our support page.

You can’t set and draw your own custom volume points, but in the Segue Editor you will visually see the points where the automatic volume points are. PlayoutONE makes it easy to set various thresholds for volume, fades and even automatic ducking.

Volume Ducking can be set to be automatic over voice tracks and other production. This makes producing shows even faster with users reporting a 90% time saving.

Yes, ASIO is supported in PlayoutONE. You simply need to choose to enable it in the settings and then restart PlayoutONE. You will then be able to set the devices and channels you require.

Yes. As long as you have already exported the data from another system then you will be able to import using our universal importer. You can analyse the file and map PlayoutONE fields to those of the data file.

Yes. You can set a live device to feed through your system and then when you wish to mute it or let it through you can do so by using commands in the PlayoutONE playlist.

Indeed you can. Using the commands in PlayoutONE you can load and play streams. If the file resides on the internet you can load it up in advance and play it when you need it. This is ideal for news bulletins and the like.

Yes, as long as they can output the necessary file that PlayoutONE requires for playlists. Our recommended scheduler is Music1 SE which not only exports to the correct format for PlayoutONE but also synchronises audio details. Music1 SE can also be purchased on a buyout so you can have the full power of a commercial radio station for a fraction of the cost.

In addition to the Title and Artist rotation values of the individual types you can set templates to choose based on type and / or category so you can really get specific when it comes to audio selection. That said the AutoDJ is only a basic selection system but it still is a very powerful feature.

Yes. Using the AutoDJ you can design templates for selecting audio and then switch it on. Audio selected obeys Title and Artist rotation values which you set for each type. So for example an item type Song could have a Title rotation of 20 minutes and an Artist rotation of 60 minutes whereas the item type Jingle could have a Title rotation of 10 minutes but an Artist rotation of 1 minute.

Switch on the AutoDJ and PlayoutONE will intelligently loop through the selected template to choose the audio to play.

Yes. All audio played is logged and a full history of individual audio items can be inspected. This can be turned off if you do not require this.

Yes. To facilitate complete automation playlists can be switched, loaded and generated from commands inserted into the playlist.

Yes. CD Ripping is fully supported and any meta data that may be available will be automatically populated for you.

No. PlayoutONE doesn’t have a living log it works on playlists. These playlists can be built by either generating them automatically or by dragging and dropping audio.

MP3 and MP2 sounds (.mp3, mp2), AAC and MP4 sounds (.aac, mp4), WAV sounds (.wav), OGG Vorbis sounds (.ogg), AIFF sounds (.aiff), Windows Media sounds (.wma, wmv, asx, asf), AC3 sounds (.ac3), ALAC sounds (.m4a), FLAC sounds (.flac), WavPack sounds (.wv), MOD music (.it, xm, s3m, mod, mtm, mo3), CD tracks (.cda)

To avoid performance issues with PlayoutONE we strongly recommend and support the following software and hardware specifications:

  • Operating System: Windows 10 Pro (Windows 7 can be used but must be Pro or Enterprise).
  • Processor: Intel i5 7th Generation or later
  • Memory: 8GB or higher.
  • Hard Drive: PlayoutONE needs around 1gb of space to operate. You then need enough storage on your hard drive for
    PlayoutONE to make a copy of each file you import. We therefore recommend at least 1TB of storage space.
  • WebVT: PlayoutONE WebVT Server requires Windows 10 Pro or Server 2016 to operate. WebVT Server is not compatible with Windows 7. The WebVT Client is currently compatible with both Mac & Windows versions of Mozilla Firefox and Google Chrome.

Please note Mac OS is not supported by PlayoutONE however you may re-create identical specifications using VMWare or something similar at your own discretion. Mac OS is supported for the WebVT client.

Yes. We have designed PlayoutONE with 4 on screen players and each player can output to any audio device on your machine. There is also a 5th device which is for editing and previewing audio this can go through it’s own device as well. You may want everything to go through just one device – this is also supported.

PlayoutONE 2.1 also supports 7.1 Surround Sound cards. So you can have multiple outputs from a simple sound card without spending hundreds on a multi headed sound card.

Not at the moment. PlayoutONE is for Windows and is supported on modern Windows OS’s like 7, 8 and 10. XP & Vista is NOT supported.

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