This post refers to PlayoutONE Standard. Yes, you will need a support subscription for each PlayoutONE Standard License you have. Support status for each license is shown on the very top bar of PlayoutONE. We offer discounts for multiple support subscriptions.
We guarantee a first response within 48 hours. Usually we respond much quicker though.
This post refers to PlayoutONE Standard. Have a support subscription? Call the Emergency Support number and leave a message. Someone will then get back to you. You will be charged £50.00 per support incident for one of our engineers to help fix your problem. Please make sure you have permission to authorise this cost to [...]
Your cloud is covered with support as part of your monthly fee. If however, you have computers running PlayoutONE outside the cloud (For RVT or for Synchronising) then you will require support subscription to cover these licenses.
No, all prices on our website are VAT Exclusive. If you have a validVAT Number then you may use it at the checkout to remove VAT.