No. Support is included in all PlayoutONE Pro licenses as standard.
Whilst PlayoutONE is reliable, other elements may not be. Don't leave yourself open to chance and get the backup and support you need. If something does goes wrong, wouldn't you feel better knowing help is just an email away and the issue will be resolved quickly? We don't force customers to take out a support [...]
License queries are separate to support and don’t require a subscription
If you don’t have a support subscription and need support then you will need one before we can help you. All support subscription are charged monthly in advance and require pre-payment.
Our offices are opening as follows: UK: Weekdays: 0900 - 2200 (GMT) US: Weekdays: 0900 - 18:00 (CST)