I’m A PlayoutONE Pro Client. Do I need a support subscription?
No. Support is included in all PlayoutONE Pro licenses as standard.
Do I really need support?
This post refers to PlayoutONE Standard. Whilst PlayoutONE is reliable, other elements may not be. Don't leave yourself open to chance and get the backup and support you need. If something does go wrong, wouldn't you feel better knowing help is just an email away and the issue will be resolved quickly? We don't force [...]
What if I have a license question?
License queries are dealt with by our accounts team and therefore separate to support.
What happens if I don’t have a support subscription but need help?
This post refers to PlayoutONE Standard. If you don’t have a support subscription and need support then you will need one before we can help you.
What are your support hours?
Our offices are open as follows: Europe: Weekdays: 0900 - 1800 (GMT) North America: Weekdays: 0900 - 18:00 (CST)