What happens if I don’t have a support subscription but need help?
This post refers to PlayoutONE Standard. If you don’t have a support subscription and need support then you will need one before we can help you.
This post refers to PlayoutONE Standard. If you don’t have a support subscription and need support then you will need one before we can help you.
Our offices are open as follows: Europe: Weekdays: 0900 - 1800 (GMT) North America: Weekdays: 0900 - 18:00 (CST)
This post refers to PlayoutONE Standard. No. One support subscription covers any PlayoutONE application that you personally own.
We guarantee a first response within 48 hours. Usually we respond much quicker though.
This post refers to PlayoutONE Standard. Have a support subscription? Call the Emergency Support number and leave a message. Someone will then get back to you. You will be charged £50.00 per support incident for one of our engineers to help fix your problem. Please make sure you have permission to authorise this cost to [...]