What if I need support NOW and it is outside of your support hours?

This post refers to PlayoutONE Standard.

Have a support subscription?
Call the Emergency Support number and leave a message. Someone will then get back to you.
You will be charged £50.00 per support incident for one of our engineers to help fix your problem. Please make sure you have permission to authorise this cost to your station.

If it’s not an emergency then you can always email and we will get back to you within office hours as part of your support subscription.

Don’t have a support subscription?
You’ll need to submit a support request using the form below and we will get back to you within office hours.