This post refers to PlayoutONE Standard.
Whilst PlayoutONE is reliable, other elements may not be. Don’t leave yourself open to chance and get the backup and support you need. If something does go wrong, wouldn’t you feel better knowing help is just an email away and the issue will be resolved quickly?
We don’t force customers to take out a support subscription however, If you do require support and you don’t have a support subscription for your PlayoutONE license(s) then we won’t be able to help until you have a subscription in place. We, therefore, advise customers to take a support subscription when they buy PlayoutONE.
You will still get all future PlayoutONE updates free of charge regardless of whether you have a support subscription or not.